DELIVERY & SHIPPING
DELIVERY & SHIPPING
What shipping options does Velvetry offer?
Velvetry offers two standard shipping options:
(1) Standard domestic United States shipping, available on all orders for $30. This rate is applicable for all orders below $200 in value.
Under this option, all products arrive at the customer's shipping address within one week of dispatch. Since most Velvetry.com items are bespoke and made by the designer upon order, it could take up to 3-4 weeks before the item is made available for dispatch. Items then arrive within 4-6 weeks from the order being placed at the shipping address provided.
(2) Free shipping for all orders of $200 or more
We offer free shipping for all orders above $200. Deliveries occur within 4-5 weeks of the order being placed.
Will all items in an order be delivered together?
When one order contains several items, Velvetry may deliver the items together or separately.
Do I need to sign for my order?
Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature.
How much will I be charged for shipping?
For all orders, shipping costs are calculated at checkout based on the order value. The amount charged is inclusive of all shipping costs, insurance, import duties and taxes.
Very rarely, certain products are shipped on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import taxes / duties. As the recipient, you are liable to pay all import duties, custom duty, local sales taxes and any other taxes levied by the country in which you are residing or you are importing the product to. Payment of these taxes/duties at the time of delivery is necessary to get the delivery of product from transport/courier agencies. Where applicable, this will be clearly noted on the product page.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. You can follow the progress of your items on the transport/courier agency’s website.
Can I change my shipping address after my order has been dispatched?
We are unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times
Do you deliver to P.O. Boxes or freight forwarding addresses?
We do not deliver to P.O. Boxes or freight forwarding addresses due to courier restrictions.
Can I add items to an existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order.
Is my package insured?
All items are insured against theft and accidental damage whilst in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box. (Please keep the external packaging material for our courier partners to inspect.) Please email us at email@example.com immediately with a picture of the package.
I was not home when the courier person tried to deliver the order. How can I get my order now?
Velvetry.com uses standard and expedited shipping services as available from the delivery services we use. Delivery services typically make at least 2 attempts to deliver an item to your address. If you were not at home during the delivery attempt, the delivery service will either leave a “delivery attempt made” message at your delivery address or contact you via the contact information supplied at the time the order was placed. If you wish the order to be delivered at a preferred time or later, please coordinate with the delivery service.
If you fail to establish contact with the delivery service within reasonable time, your order(s) may be abandoned. Please note that we will not be able initiate any refund for the same.
Order cut-off times are provided as guidelines only, and do not consider possible delays caused by payment authorization.
We aim to dispatch all orders as soon as possible.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
We are unable to redirect orders once items have been dispatched. All orders require a signature upon receipt.