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RETURNS & EXCHANGES

RETURNS AND EXCHANGES

 

Get 10% off your next order when you choose to receive Velvetry.com store credit rather than a full refund, on any item return! Store credit is valid for a period of 1 year.

 

Returns Policy – Items that are marked Made to Measure / Made to Order / “Non-Returnable” or “Non-Exchangeable” / Accessories / Bags

Please check the item refund policy below the item before placing an order. Returns that do not meet our policy will not be accepted and sent back to the customer.

Made to Order/Measure/Custom/Bespoke items, Accessories and Bags DO NOT qualify for a refund, store credit or an exchange unless under exceptional circumstances. Exceptional circumstances include manufacturing defects upon receipt, items not arriving with the measurements specified at the time of order, or items not arriving as advertised.

In such a situation, Velvetry shall examine the same to see if indeed the said Made-to-Measure Product/ accessory suffers from any manufacturing defects, as aforesaid. The decision of Velvetry in this regard shall be final and binding on the customer.

Any shipping charges, duties and taxes charged will NOT be returned in case of a manufacturing defect.

 

Returns Policy – Ready to Wear

Please check the item refund policy below the item before placing an order. Returns that do not meet our policy will not be accepted and sent back to the customer.

 

Returns Policy – Defective Items

Velvetry shall in its sole discretion be permitted to determine if the Made-to-Measure Product and/ or accessory has manufacturing defects including incorrect color or size, or if the said product and/ or accessory has not arrived in the condition advertised. 

Customers must contact Velvetry at info@velvetry.com within 48 hours of receiving the item and convey an intention to return the said item. Velvetry shall examine the same to see if indeed the said Made-to-Measure Product/ accessory suffers from any manufacturing defects, as aforesaid. The decision of Velvetry in this regard shall be final and binding on the customer.

In the event Velvetry does come to the conclusion that the Made-to-Measure Product/ accessory does indeed suffer from manufacturing defects, as alleged, then it shall intimate the customer about its findings and the Customer can thereafter either seek a full money refund for the same or choose to seek a store credit to buy any other product/ accessory on Velvetry’s website. Velvetry will provide the customer with a return label promptly, after which the customer has up to 3 days to courier the item to be returned, at Velvetry’s cost, to Velvetry’s designated address in U.S.A. In this situation, the full money will be refunded to him/ her by Velvetry within a period of 45 days from the date of the defected Product/ accessory reaching Velvetry’s designated address in U.S.A. 

In a situation where Velvetry reaches a conclusion that the Made-to-Measure Product/ accessory does not suffer from the manufacturing defect, as has been alleged by the customer, the customer shall not be eligible for a full money refund.

 

 

How to request for returning an item?

Please specify the reason for your return and be as detailed as possible, especially in specifying any manufacturing defects. If there are manufacturing defects, we strongly recommend taking pictures and providing these to us. Our team will validate your return request before approval of the return. Velvetry shall examine the same to see if indeed the said Made-to-Measure Product/ accessory suffers from any manufacturing defects, as aforesaid. The decision of Velvetry in this regard shall be final and binding on the customer.

In a situation where Velvetry does reach a conclusion that the Made-to-Measure Product/ accessory does suffer from a defect as has been alleged by the customer, Velvetry will provide the customer with a return label promptly, after which the customer has up to 3 days to courier the item to be returned, at Velvetry’s cost, to Velvetry’s designated address in U.S.A.

Customers must contact Velvetry.com within 48 hours of receiving their item either via their My Account section or at info@velvetry.com to request a return. Any late requests will be denied or entertained solely at the discretion of Velvetry.com.

PLEASE USE “RETURN – DEFECTIVE” IN YOUR SUBJECT LINE.

In a situation where Velvetry does reach a conclusion that the Made-to-Measure Product/ accessory does suffer from a defect as has been alleged by the customer, Velvetry will provide the customer with a return label promptly, after which the customer has up to 3 days to courier the item to be returned, at Velvetry’s cost, to Velvetry’s designated address in U.S.A. Velvetry.com will provide the customer with a return label promptly, after which the customer has up to 3 days to drop off the item with the return service. You will be notified by email once your return has been received and processed. For details on which items qualify for a refund, please read our Returns Policy below.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving the item.

 

What condition should items be returned in?

Items that you return should not be used, washed, altered, tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc. should be intact. Items sold as sets/combos cannot be returned individually.

Items should be returned with all Velvetry and designer garment tags still attached to the item. Loose tags or broken tags will not be accepted for an exchange or credit note. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return along with all invoices and paperwork. All items returned should have the return labels and tags attached to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.

 

Can I exchange my item?

Please check the item exchange policy below the item before placing an order. Exchanges that do not meet our policy will not be accepted and sent back to the customer.

Made to Order/Measure/Custom/Bespoke items, Accessories and Bags DO NOT qualify for a refund, store credit or an exchange unless under exceptional circumstances. Exceptional circumstances include manufacturing defects upon receipt, items not arriving with the measurements specified at the time of order, or items not arriving as advertised.

In such a situation, Velvetry shall examine the same to see if indeed the said Made-to-Measure Product/ accessory suffers from any manufacturing defects, as aforesaid. The decision of Velvetry in this regard shall be final and binding on the customer.

Any shipping charges, duties and taxes charged will NOT be returned in case of a manufacturing defect.

 

How long will it take me to receive the refund after I returned the order delivered in the USA?

In a situation where Velvetry does reach a conclusion that the Made-to-Measure Product/ accessory does suffer from a defect as has been alleged by the customer, Velvetry will provide the customer with a return label promptly, after which the customer has up to 3 days to courier the item to be returned, at Velvetry’s cost, to Velvetry’s designated address in U.S.A.

In this situation, the full money will be refunded to him/ her by Velvetry within a period of 45 days from the date of the defected Product/ accessory reaching Velvetry’s designated address in U.S.A.

 

 

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